Refund and Cancellation Policy

• Purchases made through the Apple App Store are subject to Apple’s billing, cancellation and refund process. Requests must be made to Apple.
• Purchases made through Google Play are subject to Google Play’s billing, cancellation and refund process. Requests must be made to Google.
• Max4Biz LLC cannot directly refund a purchase that Apple or Google controls, and we do not promise otherwise.
• Web subscriptions follow the cancellation and refund terms shown at checkout.

Cancelling stops future renewals. It normally does not retroactively refund a billing period that has already been used, except where the law requires it or where the checkout terms say so.

• An unused Family Kit may be returned within 14 calendar days after confirmed delivery.
• The kit must be unused, unactivated, complete and in its original packaging.
• Proof of purchase and prior return authorization are required. Email hello@maton-edu.com to request authorization before shipping anything back.
• Return shipping arrangements and who pays them are confirmed in writing when we issue the return authorization.
• Damaged, defective, incorrect or incomplete deliveries must be reported promptly to hello@maton-edu.com so we can arrange a replacement or refund.
• Activated digital services, personalized products, opened hygiene-sensitive items and used devices may be excluded from returns where the law permits and where this was clearly disclosed before purchase.

Approved refunds are issued to the original payment method after the returned kit has been received and inspected.

School subscriptions, licenses, hardware, implementation services, cancellations and refunds are governed by the applicable signed school contract, order form or invoice. The consumer Family Kit return rule does not automatically apply to school agreements.

For App Store or Google Play subscriptions, use your store account. For web subscriptions, Family Kits or school agreements, contact us with your order details: